Refund & Cancellation Policy
Last updated: 10 September 2026
1.What you are paying for
Quiet Review is a subscription at R450 per month, per business, or R4,800 per year, per business paid annually in advance — R600 less than twelve monthly payments. No minimum period beyond the one you have paid for, and no setup fee. Payments are processed by Paystack.
2.Your free trial
New accounts receive a 3-day free trial. No payment details are required and your review link works immediately.
Nothing is charged during the trial. If you do not add a payment method before it ends, your account enters the grace period below — you are never charged automatically without having entered card details.
3.Your 5-day cooling-off right
You may cancel within 5 business days of first subscribing and receive a full refund, without giving a reason.
This applies however you signed up. Where we approached you directly, this right is also protected by section 16 of the Consumer Protection Act. Where you signed up yourself, we offer the same 5 days as a matter of policy.
Email support@quietreview.com within 5 business days of your first payment. Refunds are made to the original payment method within 15 business days.
4.Cancelling at any other time
Cancel from your dashboard at any time. Cancellation takes effect at the end of your current billing period — your review link works until then and you are not charged again.
On the monthly plan, we do not refund part-months outside the cooling-off period, but you keep what you have paid for until the period ends.
Annual plan. If you cancel, your review link keeps working until the end of the year you have paid for. Instead, you can ask for a refund: email support@quietreview.com and we will refund R4,800 less R450 for each month of your year that has started, so you pay the monthly rate for the time you used. For example, three months in: R4,800 − R1,350 = R3,450.
We process these by hand, within 15 business days, to the original payment method. Your review link then works until the end of the month of your year that is in progress when we process it, and your subscription does not renew.
5.Grace period
If a payment fails, or your trial ends with no card on file, your account enters a 5-day grace period:
- Your review link stays active
- We email you immediately
- Your dashboard shows a notice
If it is not resolved within those 5 days, your review link stops working until a payment method is added. Your data is not deleted — add a payment method and everything is still there.
6.Refunds outside the cooling-off period
We may refund at our discretion where:
- A fault on our side prevented you from using the Service for a meaningful period and we could not resolve it
- You were charged in error
Email support@quietreview.com. Granting a refund once does not oblige us to do so again.
7.Price increases
R450 a month and R4,800 a year are introductory rates and may increase. We will give at least 30 days’ notice before an increase applies to you, and you may cancel before it takes effect. An increase never applies part-way through a year you have already paid for.
8.Chargebacks
Please contact us before asking your bank to reverse a charge — it is almost always faster to resolve directly. Starting a chargeback may suspend your account while it is reviewed.
9.Your statutory rights
Nothing in this policy limits your rights under the Consumer Protection Act or other South African law. See also our Terms of Service.