Contact

Email support@quietreview.com. It reaches a person, not a ticket queue, and it is the only address we use for support, billing and data requests.

Response times

We aim to reply within two business days, Monday to Friday. Messages sent over a weekend or a public holiday are counted from the next business day.

Two things have timeframes we publish rather than aim at: refunds are processed within 15 business days (see the Refund & Cancellation Policy), and requests about your personal information are answered within a reasonable period, and in any case as the law requires (see the Privacy Policy).

What to include

Your business name and review link, and the email address you signed up with. For a billing question, the date and amount of the payment helps.

Never send your password or full card details, by email or any other way. We will never ask for either. Card details are only ever entered on Paystack's own payment page.

Cancelling or getting a refund

You can cancel from your dashboard at any time, without emailing us — your review link then works to the end of the period you have paid for. Refunds, including the 5-day cooling-off right, are set out in the Refund & Cancellation Policy.

Your information

What we collect and what you can ask us to do with it is in the Privacy Policy. The rules for using the service are in the Terms of Service.